Shipping Policy

We endeavor to deliver all orders immediately once payment has been completed. The majority of orders are dispatched within 1 - 5 working days & may take up to 2 weeks to deliver. If you require something urgently, we can offer express shipping for an additional $15 fee. 

Shipping is Free for orders worth $99 and above, and for orders below that, it's flat $10. We may request for additional shipping charges for distant areas like NT, WA & Tasmania if the cost is excessively high. FairBay reserves the right to discontinue this offer at anytime or dis-approve any order to classify for the offer without any notice or explanation. Cost of delivery for bulky items will depend upon the quantity, weight and dimensions of the product and is strictly non refundable in case of change of mind returns.

Split shipments may result in extra shipping costs. Please contact us for further information. We are no longer refunding for lost parcels, if you think your area is not safe, please contact us soon after completing the order and purchase insurance for extra $5 OR advise of the best method/time for delivery. 

Bulky items such as strollers and furniture are not entitled to Australia wide free shipping. We will obtain quotes on order basis.

Delivery Company

We use a combination of Australia post and courier service providers in-order to offer fastest and cheapest shipping of our orders. Majority of our orders will be delivered by Australia post e-parcel service which requires a signature at delivery and if no one is at the designated delivery address at the time of delivery, a card will be left in your mailbox and your parcel will be left at your local post office for pick up. However, we might use a courier company which does not require signature on delivery and if no one is available at the delivery address, the parcel will be left outside the door at a safe location without signatures.

If you wish to leave delivery instructions, please email us immediately as soon as you finalise your order. For further queries, please email us at OR chat online with our customer service agent.