Return policy

Return & Refund Policy

We will offer a refund/exchange on most products purchased from If you are not happy with your product, return it to us for a refund/and or exchange. Please review the below Returns Policy for details.

1.0 Change of Mind Returns

We aim to make you feel absolutely confident while shopping at and hence; we give you the option to return any unopened, unused item with its original packaging for any reason within 30 days of receiving it. Please contact us at before returning the goods. Any orders returned without prior communication might not be processed. Please read the following carefully:

(a) You should have your original invoice (email receipt) at the time of returning the product(s) 

(b) The item is in resalable condition including that:

- It is in its original packing, including instruction manuals and all accessories;

- It is unused, unopened and in its original condition;

- Any labels are still attached

(c) The product should not be the one where return is not applicable (such as customised goods).

(d) Shipping charges will not be refunded (Even if they were not charged at the time of placing the order).

(e) Change of mind returns are subject to a 10% restocking fee.

(f) No change of mind returns on

  • custom made items
  • quilts when opened.

If these requirements are not fulfilled reserves the right not to offer an exchange, a credit note or refund for change of mind returns.

2.0 Faulty Product

Please contact Customer Service Centre at within 7 days of receiving the goods. You may be required to send the images of the faulty product(s) for inspection by our product team.

3.0 Incorrect Product delivered

If you have received an incorrect item, please contact us at within 7 days of receiving the parcel. We will resend the correct item to you at our earliest and a return will be arranged for the wrong item.

4.0 How to return a product

Products ordered at FairBay can be returned to our warehouse. You will need your tax invoice (email receipt) as a proof of your purchase. For change of mind return/exchange, delivery fee is non-refundable and item(s) must be unused and in original packaging with all labels intact.

5.0 Other Returns

We will accept the returns and provide you with an exchange, a credit voucher or a refund if:

(a) The product is faulty or damaged

(b) The product does not match the sample or our description

Once we’ll receive the items our staff will inspect the goods to make sure they are unused and in their original packing, and if so, we will fully refund you the amount you paid for the product(s) less the shipping costs.

7.0 FairBay Reserves the Right to:

Assess the condition and age of returned goods prior to offering an exchange, credit note or a refund. This may result in a repair, exchange or refund being refused if the product is in a very poor condition or washed. 

Please note:

(a) Your original FairBay tax invoice is the best form of proof of purchase

(b) Refunds will be issued using your original payment method 

(c) Refunds will not be provided for the purchase of gift cards. Gift cards are not redeemable for cash.

(d) Please return any accessories and manuals supplied with product

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at